Please reach us at HELP@diamondsbyrob.com if you cannot find an answer to your question.
1. Consultation
We start with a personalized consultation—either in person or virtually—to understand your style, vision, and budget.
2. Stone Sourcing & Sketches
If needed, we source the perfect stones and begin sketching design concepts tailored to your ideas.
3. CAD Rendering
Once we align on the direction, we create a 3D CAD rendering so you can see your piece before it goes into production.
4. Production
After approval, your piece moves into production. Most projects are completed within 1–2 weeks.
5. Delivery
We perform a final quality check and hand-deliver or ship your finished piece—ready to be worn and loved.
Deposit Info:
We typically start with a $300 deposit depending on the design scope
Yes, Diamonds by Rob offers select repair services for fine jewelry, including cleaning, resizing, prong tightening, and stone replacement. Whether you purchased your piece from us or elsewhere, feel free to reach out and we’ll assess how we can help bring your jewelry back to life.
For non-custom jewelry, we accept returns within 14 days of purchase, as long as the item is unworn, in its original condition, and accompanied by proof of purchase. Custom pieces are final sale, due to the personalized nature of the work. That said, we stand behind our craftsmanship and are always happy to address any concerns you may have.
Copyright © 2025 Diamonds by Rob - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.