Terms and Conditions

Welcome to Diamonds by Rob

Thank you for visiting Diamonds by Rob (“we,” “our,” or “us”). By accessing or using our website (“Site”), you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully before using our services. If you do not agree to these Terms, please refrain from using our Site.

• You must be at least 18 years old or the age of majority in your jurisdiction to use our services.
• By accessing our Site, you warrant that all information you provide is accurate, complete, and current.

• Custom Jewelry Orders: All custom jewelry orders require a non-refundable deposit before production begins. Final balances must be paid in full before the delivery of goods.
• Lab-Grown and Natural Diamonds: Diamonds by Rob offers both lab-grown and natural diamonds. We disclose the nature of the diamonds at the time of purchase to ensure full transparency.
• Design Approval: Once a design is approved by the client, Diamonds by Rob will not be responsible for any subsequent changes or dissatisfaction unless an error on our part has occurred.

• Prices for products and services are subject to change without notice.
• Payment methods accepted include major credit cards, PayPal, and other methods as stated on the Site.
• All prices are listed in USD and are exclusive of applicable taxes and shipping costs, which will be calculated at checkout.

• Diamonds by Rob ships to select locations. Shipping timelines vary depending on the product and destination.
• We are not responsible for delays caused by shipping carriers, customs processes, or other factors outside our control.
• Shipping fees and insurance are non-refundable.

• Custom Orders: All custom orders are final sale and non-refundable.
• Non-Custom Products: Returns and exchanges are accepted within 14 days of receipt for non-custom items, provided the items are in their original condition and packaging. Shipping fees are non-refundable, and return shipping is the responsibility of the customer.

• Diamonds by Rob provides a limited warranty for manufacturing defects for up to one year from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, or improper care.
• Repairs outside the warranty period may incur additional costs.

• All content on this Site, including text, images, logos, and designs, is the property of Diamonds by Rob and protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, or use any content from this Site without prior written consent from Diamonds by Rob.

• Diamonds by Rob is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Site or products.
• Our total liability shall not exceed the amount paid by the customer for the specific product or service in question.

• Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

• Diamonds by Rob reserves the right to update or modify these Terms at any time without prior notice. Continued use of our Site after changes are posted constitutes acceptance of the revised Terms.

• These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of New York.

• If you have any questions about these Terms, please contact us at:
  
  • Phone: 914-727-0023
  • Email: INFO@diamondsbyrob.com

By using our Site and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.